Travara Multi Light Chandelier

CASIVRA’s return policy lasts for 30 days from the date you receive your item. Unfortunately, returns requested after this period are not eligible for a refund or exchange. To initiate a return, please email support@casivra.com. We will reply with the return mailing address, and you will need to cover the shipping costs upfront (refunds for shipping costs may apply as needed).

Items must be unused and in their original packaging. We do not accept returns for:

• Installed or used items
• Returns requested after 30 days

Order Processing Time

Orders submitted through our website are typically processed within 7–12 business days.

Once your order is ready for shipment, you will receive an email confirmation with your tracking number and carrier information.

Note: Made-to-order, customized, or special-order furniture and lighting products may require additional production time. If additional time is needed, we will contact you with an updated estimated timeline.

Shipping Costs and Transit Times

Free Shipping is available for all orders on casivra.com.

• Air Freight: 12–15 days (small items, samples, replacements) - Free
• International Express (DHL, FedEx, UPS): 7–10 days - Paid
• Sea Freight: 30–45 days (for large items) - Free

We offer paid expedited shipping services to meet urgent delivery needs. Please contact us for more details.

Oversized Shipment Unloading Fee

For oversized shipments with a total package length exceeding 80 inches, an unloading service fee of $200–$300 will apply.

• This fee covers unloading from the delivery truck only.
• It does not include white glove services, such as carrying items into your residence, placing them in a room, or unpacking.
• If you prefer, you may arrange your own unloading equipment (e.g., forklift) to avoid this charge.

We appreciate your understanding, as this fee is required by our logistics partners for oversized deliveries and is not included in our standard free shipping.

If you have any questions or need assistance arranging unloading, feel free to contact our support team at support@casivra.com.

CASIVRA products are covered by a Limited Warranty against defects in materials and workmanship under normal residential use.

• Indoor furniture & stone / marble / metal / glass components: Up to 3 years
• Lighting products: 2 years
• Mechanical components: Up to 2 years

The warranty does not cover normal wear and tear, accidental damage, misuse, improper installation or care, or natural variations in materials such as marble, stone, wood, and metal.

For complete coverage details, exclusions, and claim terms, please review our Warranty Policy.

Care

• Dust with a soft, dry microfiber cloth.
• Wipe spills immediately with a damp cloth; dry thoroughly.
• Avoid ammonia, bleach, or abrasives. Use mild, pH-neutral soap if needed.
• Use coasters or trivets for hot items and keep products away from prolonged direct sunlight and heat.
• Fit felt pads under furniture legs and decorative objects to help prevent scratches.

Customization & Bespoke Services

Tailoring selected furniture and lighting pieces to better suit your space.

Custom Sizes & Dimensions
Selected furniture and lighting pieces can be customized in size, height, width, length, or overall proportions. Add your requirements in the "Add Order Note" box at checkout or contact us before ordering.

Custom Colors & Finishes
Selected products can be customized in different colors, wood tones, metal finishes, upholstery, or other available finish options. Reference photos or RAL/Pantone codes may be provided for review.

Lighting Customization
Rod, chain, and cable lengths can be adjusted for different ceiling heights. Selected fixtures may also support custom dimensions, configurations, or finish combinations.

Furniture Customization
Selected furniture pieces may be customized in size, material, finish, or configuration. You may send us room dimensions, drawings, or reference images for review.

Pre-Shipment Visual Confirmation
For custom orders, product photos or videos can be provided before shipment upon request, allowing you to review confirmed details before the order is released.

Contact Us
Email: support@casivra.com
Phone: +1 (812) 219-3240