Frequently Asked Questions
About CASIVRA
What makes CASIVRA furniture unique?
CASIVRA creates thoughtfully designed furniture that combines timeless aesthetics,
refined craftsmanship, and carefully selected materials.
Each piece is designed to bring lasting beauty and character to modern interiors.
Where are CASIVRA products made?
Our furniture is created through a global network of skilled artisans and
manufacturing partners who specialize in premium furniture craftsmanship.
Each piece undergoes strict quality inspection before delivery.
Are CASIVRA pieces suitable for luxury residential projects?
Yes. CASIVRA furniture is designed for homeowners, interior designers,
architects, and hospitality projects seeking distinctive pieces with refined
materials and timeless design.
What payment methods are accepted?
We accept major credit and debit cards including Visa, Mastercard, American
Express, and Discover, as well as trusted digital payment options such as
Shop Pay, PayPal, Apple Pay, and Google Pay where available.
For larger custom furniture projects, our team can also assist with payment
arrangements and project-based orders through our Trade Program.
Is buying on-line safe?
Yes. Shopping with CASIVRA is safe and secure. We use trusted payment systems
and encrypted technology to protect your personal information and payment details.
ll transactions are processed through secure checkout systems designed to keep
your data protected. We never store your complete payment information on our servers.
Materials & Quality
Are natural material patterns identical to the images shown?
Each CASIVRA piece tells its own story through the beauty of natural materials.
Stone, marble, and wood naturally vary in color, texture, veining, and surface
details, meaning every creation is completely unique.
What materials does CASIVRA use?
Our collections feature carefully selected materials including natural stone,
marble, wood, metal, glass, and premium upholstery fabrics.
Each material is chosen for its beauty, durability, and ability to age gracefully.
How do I care for my furniture?
Care instructions vary depending on the material. We recommend using gentle
cleaning methods and avoiding harsh chemicals. Detailed care instructions
are provided with each order.
Customization
Can I customize the size or design?
Yes. Many CASIVRA products can be customized according to your space,
including dimensions, materials, finishes, and design details.
How can I request a custom design?
Contact our design team with your project requirements, preferred dimensions,
material preferences, and inspiration images. Our specialists will help create
a solution tailored to your space.
Do you provide furniture for interior designers and architects?
Yes. CASIVRA offers a dedicated Trade Program providing professional support,
project assistance, customization options, and exclusive services for designers
and industry professionals.
Ordering & Production
Are CASIVRA products made to order?
Many of our furniture pieces are made to order to ensure exceptional quality
and allow customization options. Production begins after order confirmation.
How long does production take?
Standard production time is approximately 6–8 weeks depending on the product,
material availability, and customization requirements.
Can I change or cancel my order?
Because many CASIVRA pieces are made specifically for each customer,
customization and made-to-order products may not be changed or canceled after
production has started.
Shipping & Delivery
Do you offer worldwide shipping?
Yes. CASIVRA provides worldwide shipping support for customers and design
projects internationally.
How will my furniture be delivered?
Each piece is carefully packaged and handled to ensure safe transportation.
Depending on the product size and destination, delivery may include professional
handling or white glove service options.
How long does shipping take?
Delivery times vary depending on location, product size, and shipping method.
After production is completed, our team will provide detailed shipping
information and tracking updates.
Returns & Support
What is your return policy?
Due to the personalized nature of many CASIVRA products, return eligibility
depends on the product type and order details. Please contact our support team
before requesting a return.
What if my furniture arrives damaged?
We carefully inspect and protect every order before shipment. If your item
arrives damaged, please contact us within the required timeframe with photos
and details so our team can assist you promptly.
How can I contact CASIVRA?
Our customer service and design specialists are available to assist with
product questions, customization requests, and project inquiries.