At Casivra, we design every part of your experience with care—from the craftsmanship of our furniture and lighting to the moment each piece arrives at your home. Because many of our items are artisan-made or produced in small batches, delivery timelines may vary depending on availability, destination, and shipping method.
We partner with trusted logistics providers to ensure your order arrives safely, securely, and in excellent condition.
Our complimentary shipping service includes standard front-door delivery only and does not include White Glove Service.
If you require in-home delivery, room placement, assembly, or packaging removal, please contact our customer support team for a White Glove Service quote.
1. Order Processing
All orders follow a two-stage journey: processing and shipping.
Processing Time
Orders submitted through our website are typically processed within 15–25 business days.
Once your order is ready for shipment, you will receive an email confirmation with your tracking number and carrier information.
Note: Made-to-order, customized, or special-order furniture and lighting products may require additional production time. If additional time is needed, we will contact you with an updated estimated timeline.
2.Shipping Timeframes
The total delivery time is a combination of processing time and shipping time.
Estimated transit times vary depending on the shipping method:
| Shipping Method |
Estimated Transit Time |
| Express Shipping (DHL / UPS / FedEx) |
7–10 business days |
| Air Freight (FedEx / UPS Final Mile) |
7–15 business days |
| Ocean Freight + Final Mile Trucking2 |
25–35 business days |
Total Delivery Time = Processing Time + Shipping Time
Oversized items with a longest packaged side over 36" are typically shipped by Ocean Freight by default. Air Freight upgrades may be available upon request and are subject to additional charges.
3. Shipping Methods & Charges
Air Freight
- Delivered by FedEx or UPS after customs clearance
- Tracking becomes active after customs handoff
- We cover all shipping costs and import duties
Express Shipping
- Fastest method with full tracking
- Customers are responsible for all express shipping fees and any import taxes, VAT, or duties
Ocean Freight + Final Mile Delivery
- Ideal for large, heavy, or fragile items
- Tracking may not update during sea transit; resumes after customs clearance
- We cover all shipping costs and import duties
Oversize items (longest side > 36") ship by Ocean Freight by default; Air upgrade available on request.
4.Regional Delivery Estimates
United States
Standard Shipping for any order.
Orders are typically received in 40-60 days Canadian customers/ in 40-60 days American customers from date of order.
Australia
Standard Shipping for any order.
Shipping time with Air Freight 7-15 days or Ocean Freight 4–5 weeks + handling time.
All our products are made or assembled to order. Please refer to each product description lead time as certain items are made to order and can take up to 12 weeks.
Europe region
Shipping time with Air Freight 7-15 days or Ocean Freight 4–5 weeks + handling time.
At present, we deliver to the following countries: United Kingdom, Canada, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia , Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, Cambodia, India.
Standard shipping for any order.
Shipping time with Royal Mail Or UPS. Orders are typically received in 28-60 days from date of order.
UAE United Arab Emirates / Bahrain /Kuwait (China-Middle East air or sea express line express 10-35 days).
RUSSIA (China-Russia Special Line Express 10-30 days).
If your country is not listed please email us support@casivra.com and ask for shipping rate to your specific country.
5.Taxes & Import Duties
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Air Freight and Ocean Freight: All applicable shipping and duty fees are covered by us.
-
Express Shipping: Import duties, taxes, and clearance fees are the responsibility of the customer.
Oversize items (longest side > 36") ship by Ocean Freight by default; Air upgrade available on request.
6. Assembly Notice
All lighting products are shipped unassembled to ensure safe transportation.
Assembly is required upon receipt. Our prices do not include installation or assembly services.
7. Delivery Estimates & Delays
Delivery time begins once an order has shipped.
If delays occur due to circumstances beyond our control—including weather conditions, customs inspections, port congestion, or courier disruptions—we will notify you with updated information.
If we are unable to deliver your order within 90 days, we will:
a) notify you;
b) cancel the order;
c) issue a full refund.
8. Need Your Order by a Certain Date?
Exact delivery dates cannot be guaranteed once an order is in transit. Expedited shipping services via DHL or FedEx may be available upon request.
Please contact us before placing your order to receive a quote.
Expedited shipments typically arrive 7–12 business days earlier than standard delivery.
Refunds cannot be issued for items still in transit. If a delivery deadline is not met, a refund will be issued only once the package has been returned to us.
9. Incorrect Address or Address Changes
Please confirm all shipping details before completing your order.
CASIVRA is not responsible for:
- Packages lost due to incorrect or incomplete addresses
- Additional courier fees related to address changes
- Re-delivery fees resulting from failed delivery attempts
If you request an address correction after processing:
- Address changes cannot be guaranteed
- Carriers may charge modification fees
- Any fees billed to CASIVRA will be invoiced to you
We will cover fees only when the error is ours.
10. Lost, Stolen, or Misdelivered Packages
If a package shows as “Delivered” but is missing, couriers may mark items delivered several hours early. In many cases, the package arrives the next business day.
If the package does not arrive:
- Contact the courier immediately to request a delivery trace
- A trace must be opened within 7 days of the stated delivery date
If a package is confirmed damaged or lost in transit, CASIVRA will provide a free replacement.
11. Failure to Receive Delivery
Postal Parcel and EMS typically attempt delivery once.
If unsuccessful, the package may be held locally before being returned to us.
If returned:
-
The courier will charge a return fee
-
Re-delivery is a paid service
-
Return and re-shipment fees will be invoiced
If you choose not to re-deliver, a refund will be issued minus a 30% restocking fee.
You must contact us within 30 days of the item being returned to arrange re-delivery or a refund.
Trade name: Casivra
Phone number: + 1 (812) 219-3240
Email: support@casivra.com
Physical address: 1601 51st Ave Greeley CO 80634 United States
